Close your eyes and imagine. Imagine you're a surgeon. Trained for years, you come with fantastic recommendations. The crème de la crème of medical professionals. I wonder if your patients would treat you the same as some clients treat the designer. They come in with a problem, expecting you, the expert, to solve it. Using all the skills that they have built up over the years, you reach a suitable conclusion and aim to solve it using the medium of surgery.
Imagine, for a moment, that this patient requested to go under the knife without an anesthetic. They are extremely adamant and wont give in on the matter. Against your better judgment, you agree, knowing full well that it could cost them their life (obviously you wouldn’t do this because you’re not an incompetent doctor but just go with it for a minute.)
You start the operation that has been estimated to last 12 hours.
Suddenly, your patient sits up and asks abruptly, “How long it will take?” In shock, you answer “As stated in the consent forms, it will take approximately 12 hours”. The patient throws a tantrum there and then, on the operating table. “I demand you do it in six!”
You are taken aback. Quite frankly, deeply insulted that they underestimate the intricacy of this specific procedure. They know nothing about your area of expertise and they are out of order for unreasonably demanding that you carry out your carefully planned process in half the amount of time. Don’t they realise their life is at stake?
“Why don’t you just cut through the main artery to get there?” They ask with irritation. At this point their partner, who also knows nothing about this surgery cuts in “Yes, I agree, just cut through the main artery, and you’ll save so much time!”
Thankfully, the patient lived, because you are just superb. You saw beyond the nonsense and did your job the way you were trained.
Now open your eyes. As a design client, by all means, involve yourself in the process. Fair play. But unless you want the designer to put you to sleep whilst they do the work, I would probably say that it’s a good idea to just let them do their job when it comes to things they are highly skilled at. Don’t make them cut their process time in half. You are encouraged to give feedback, and we do seek it. But don’t question their expertise, and definitely don’t tell them to just find images on Google to make the process quicker. For if we use the analogy of the surgeon; twee, stock images that have been stolen from another website is just business suicide. The bottom line is, always trust the designer.